General Experience & Credentials

1. Are you licensed and insured?
   Yes, I'm fully licensed in this state and carry liability insurance and workers’ compensation.

2. How many years have you been in business?
   I’ve been a plumber for over 10 years.

3. Do you have any certifications or specialties?
   Yes, I’m certified in backflow prevention and gas line installation.

4. Can you provide references or reviews?
   Of course! I can give you contact info for recent clients, and you can check our 5-star reviews on Google and Yelp.

5. Do you offer a warranty or guarantee on your work?
   Yes, we provide a 1-year workmanship warranty on most services.

Cost & Payment

1. Do you provide written estimates?
   Yes, all estimates are written and detailed, with no surprise charges.

2. Is your pricing flat rate or hourly?
   We offer both. Simple jobs are flat rate; complex ones are billed hourly.

3. What’s included in the estimate?
   Labor, parts, cleanup, and disposal. Permits are a separate line item if needed.

4. Do you require a deposit?
   For large projects, yes—usually 20–30% upfront.

5. What payment methods do you accept?
   We accept cash, credit/debit, bank transfers, and some digital wallets.

Availability & Scheduling

1. What is your typical response time for emergencies?
   We offer 24/7 emergency services and aim to be there within 1–2 hours.

2. When can you start the job?
   For non-emergency work, we can usually start within 3–5 business days.

3. How long will the job take?
   That depends on the job. For example, replacing a water heater takes 2–4 hours.

4. Do you pull the required permits?
   Yes, we handle all permitting and inspections if required.

Work Process & Cleanup

1. Will you handle cleanup and debris removal?
   Absolutely. We leave the job site as clean as we found it—or cleaner.

2. Will you be doing the work, or do you subcontract?
   I do most of the work myself or with my small team. No subcontractors unless discussed.

3. How do you handle unexpected issues or hidden damage?
   We’ll pause work, discuss findings with you, and provide a revised estimate before continuing.

4. Do you provide regular updates on progress?
   Yes, especially on multi-day jobs. We keep you in the loop at every step.

Job-Specific & Follow-Up

1. Have you handled this type of job before?
   Yes, we’ve done several similar repairs/installations and can show you photos or documentation.

2. Will you inspect the rest of my plumbing system?
   Yes, if requested. We can do a complimentary inspection to spot potential issues early.